Manager, Laboratory Operations Management

Description Job Summary: Provide high quality health care to Kaiser Permanente members in a cost-effective manner and in accordance with accepted professional practice standards. Essential Responsibilities: Provide high-quality health care through direct assessment, diagnosis, and formulation/implementation of treatment plan for patients with common acute chronic illnesses and injuries (may include performing histories and physicals; ordering, interpreting, and following up on diagnostic studies; ordering medications; assisting with surgery; performing minor surgery; rounding on patients; and assuming on-call responsibilities). Perform health maintenance services, including patient education, for well members. Refer patients for specialty consultation or difficult problems. Document in writing all care in patients permanent medical record in accordance with accepted medical/legal standards. Provide all medical care in accordance with accepted practice standards, hospital/clinic protocols (including supervision by a physician), and state licensing guidelines. Coordinate, develop or organize patient or department services or programs. Examples include, but are not limited to: Assist in developing department/hospital protocols. Screen incoming department referrals. Coordinate CME activities for department. Develop written patient education materials. Provide in-service training Proctor NP/PA students. Chair or participate on committees such as Breastfeeding Task Force, Regional Controlled Substance Abuse Committee, etc. Perform other duties as requested. Qualifications Basic Qualifications: Experience Education Graduate of ANA-approved NP or AMA-approved PA or Child Health Associate training program (both provide masters or equivalent degrees) or equivalent requirements to meet State licensure. License, Certification, Registration This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. Registered Nurse License (Oregon) within 6 months of hire AND Nurse Practitioner National Certificate AND Nurse Practitioner License (Oregon) within 6 months of hire AND Advanced Registered Nurse Practitioner License (Washington) within 6 months of hire AND Registered Nurse License (Washington) within 6 months of hire OR Physician Assistant License (Oregon) within 6 months of hire AND Physician Assistant National Certificate AND Physician Assistant License (Washington) within 6 months of hire National Provider Identifier required at hire Drug Enforcement Administration Registration Additional Requirements: Thorough and working knowledge of all common diseases in specialty field; familiarity with less common diseases. Working knowledge of state health care laws, licensing board regulations and controlled substance regulations. Important to know limitations and when to refer patients. Ability to assess, diagnose and effectively treat common medical diseases and injuries. Ability to use appropriate procedural/testing equipment, to see large volume of patients, and to interface with large provider and support staff. Minor surgery or surgical assist skills. Demonstrate customer-focused service skills. Compact License is acceptable in lieu of a Washington RN license. Preferred Qualifications: Two (2) years clinical experience. Notes: This position will float to Skyline, West Salem, Keizer Station and North Lancaster Medical Offices

Description Job Summary: Plan, direct, and supervise services of phlebotomy and other pre-analytical functions. Provide technical expertise and training in assigned areas of responsibility and support overall operations management of the Laboratory. Essential Responsibilities: Plan, administer, organize and provide direct supervision for areas of responsibility. Direct department workflow. Monitor and maintain compliance with policies and procedures. Participate in Labor Management Partnership activities. Perform pre-analytical processes as needed to ensure timely and appropriate patient care. Provide support and direction to other Laboratory areas as needed to maintain quality of care and service. Serve as liaison between Laboratory and inpatient and/or outpatient clinical departments, acting as resource to provide information, resolve service problems, address questions or concerns from patients, clinicians, and staff. Maintain open communication lines between pre-analytical team and other Laboratory staff and management. Promote and maintain awareness of organizational business strategies and participate in achieving goals and organizational initiatives. Interview, select, orient, and train Laboratory staff. Coach, evaluate performance and recognize achievements. Initiate, implement, and document required training and continuing education. Counsel, initiate corrective action, and terminate staff in accordance with State and Federal law, EEO guidelines and organizational policies. Schedule staff to meet service needs. Provide development opportunities to staff by delegating responsibilities, assigning projects, and providing educational opportunities. ASSIST staff in team building. Develop and coordinate on-site pre-analytical training and orientation program for new employees, phlebotomy program students, and MLT/MT program students in collaboration with Pre-analytical Technical Specialist and Phlebotomy Trainer(s). Oversee training of new and current employees in Laboratory and other Regional computer/information systems. Maintain compliance with all Laboratory licensing and regulatory requirements pertaining to assigned areas of responsibility (e.g. CAP, CLIA, and JCAHO). Maintain current procedure manuals. Review and update policy and procedure manuals on a regular basis and as changes occur. In-service employees on all new procedures and policies. Monitor workload and adjust staffing and workflow patterns to effectively meet service needs for areas of responsibility. Assure equipment is maintained and serviced appropriately and that back-up systems are in place. Participate in development and administration of department budget. Monitor financial reports and act to correct or justify variances. Oversee ordering of materials and supplies to assure adequate inventory of supplies necessary for uninterrupted service for areas of responsibility. Performs other duties as requested. Qualifications Basic Qualifications: Experience Minimum two (2) years of phlebotomy or LTA experience in multi-patient setting. Minimum two (2) years in supervisory or leadership role in laboratory or other applicable healthcare setting OR four (4) years direct management or supervisory role in a non-health care setting. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration Driver's License (Oregon) within 1 months of hire OR Driver's License (Washington) within 1 months of hire Driver's License (from any state) required at hire Additional Requirements: Working knowledge of phlebotomy principles/practice lab specimen collection, processing and handling requirements.- Basic knowledge of computer operation.- Demonstrated customer service skills.- Verbal and written command of the English language.- Proven skills in multi-techniques in phlebotomy.- Demonstrated effective interpersonal skills.- Demonstrated ability to organize, prioritize, and to work independently. Preferred Qualifications: Minimum three (3) years of phlebotomy experience in busy multi-patient setting including use of multi-techniques and experience with patients of all ages.- Minimum one (1) year of supervisory and/or teaching experience.- Medical Terminology.- Training in basic principles of supervision.- Thorough knowledge of phlebotomy and pre-analytical specimen preparation principles.- General knowledge of Kaiser Permanentes Human Resource policies.- Proven expert skills in phlebotomy practices.- Computer skills.

Description Job Summary: In addition to the responsibilities below, this position is also responsible for implementing best practice models; implementing patient care delivery systems and practice standards in one or more locations; investigating and resolving patient/family/member concerns regarding patient care and services; collaborating with physicians, outside healthcare providers, and other health care team members to achieve optimal and safe patient care across the continuum; monitoring resource needs in assigned clinical areas to ensure appropriate assignment and utilization; monitoring the use and maintenance of equipment, supplies and medications; fostering a safe environment for patients and employees; maintaining clinical expertise of self and/or team, providing clinical supervision, competency and licensing necessary to fulfill job responsibilities and to direct the provision of care in the unit; delegating tasks and duties that are aligned to scope of practice; and performing clinical duties as required. Collaborates with Nursing Clinical Practice to ensure assistants and staff provide the highest quality of care and are in compliance with the Nursing Practice Act, The Joint Commission, federal, state, and local requirements. Essential Responsibilities: Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports;and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader. Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives. Qualifications Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Constructive Feedback Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Leadership Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Strategic Thinking Team Building Teamwork Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) Emergency Preparedness Evidence-Based Medicine Principles Licensure Principles Nursing Principles Patient Safety Change Management Confidentiality Conflict Resolution Human Resources Systems Legal And Regulatory Requirements Microsoft Office Outcome Driven Innovation Stakeholder Management Training Minimum Qualifications: Bachelors degree in Nursing (BSN) AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field. Minimum two (2) years of experience in a leadership role with or without direct reports. Minimum two (2) years of customer or member/patient service experience. This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire. Registered Nurse License (Washington) within 6 months of hire OR Compact License: Registered Nurse within 6 months of hire Registered Nurse License (Oregon) within 6 months of hire Basic Life Support required at hire Preferred Qualifications: Master's degree in Nursing (MSN) OR Master's degree in a business, nursing, health care, or directly related field and Bachelor's degree in Nursing (BSN). Two (2) years of project/program management and/or implementation-related experience.

Description Job Summary: Manages ambulatory operations to optimize patient care and support organizational goals. Drives implementation of action items and supports compliance with timelines and financial commitments. Designs ad hoc reports to meet specific client needs and translates data into operational initiatives. Manages human resources, including orientation, education, disciplinary procedures, and training and development. Designs survey readiness activities to maintain compliance with regulatory standards and prepares audit documentation. Assists in budget management and payroll administration. Ensures standardized care delivery by managing complex work streams and implementing strategic initiatives. Utilizes data analysis to align strategies and develop plans. Monitors and manages resources to ensure efficient assignment and utilization. Leads multidisciplinary clinical teams and implements emergency preparedness programs. Manages improvements in operations and technology processes, identifying and addressing root causes, and implementing solutions. Aligns performance metrics with strategic department initiatives. Essential Responsibilities: Provides developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; works closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Pursues professional growth; develops and provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Leads, adapts, implements, and stays up to date with organizational change, challenges, feedback, best practices, processes, and industry trends. Fosters open dialogue amongst team members, engages, motivates, and promotes collaboration within and across teams. Delegates tasks and decisions as appropriate; provides appropriate support, guidance, and scope; encourages development and consideration of options in decision making. Manages designated work unit or team by translating business plans into tactical action items; oversees the completion of work assignments and identifies opportunities for improvement; ensures all policies and procedures are followed. Aligns team efforts; builds accountability for and measuring progress in achieving results; determines and ensures processes and methodologies are implemented; resolves escalated issues as appropriate; sets standards and measures progress. Fosters the development of work plans to meet business priorities and deadlines; obtains and distributes resources. Removes obstacles that impact performance; identifies and addresses improvement opportunities; guides performance and develops contingency plans accordingly; influences teams to execute in alignment with operational objectives. Manages ambulatory operations to support patient care by: driving implementation of action items and supporting compliance with timelines and financial commitments; using and providing feedback on standard reports and identifying needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports into short-term operational initiatives; managing human resources activities related to recruitment, creating and ensuring the use of standardized procedures and processes for employee management; designing survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and developing procedures for preparing audit documentation, information, and reports;and assisting in the development and management of their departments budget, expenditures, and payroll with input from a higher-level leader. Ensures standardized care delivery by: developing strategic partnerships with physicians and subject matter experts and managing complex work streams and implementing strategic initiatives with significant program impact; using data and analysis to ensure strategic alignment while developing and implementing plans; proactively monitoring and managing daily operational activities involving patient care management; managing resources in clinical areas to ensure appropriate assignment and utilization; managing multidisciplinary ambulatory team(s); implementing emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and leading project teams, initiatives and monitoring implementation and delivery on objectives. Manages improvements to patient-centered operations and technology processes by: defining issues and overseeing the development of goals and priorities for strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; applying a structured approach for identifying root causes and implementing solutions to improve the performance of operations system processes; and ensuring performance metrics used to monitor the success of strategic improvement projects are tied to strategic department initiatives. Qualifications Knowledge, Skills and Abilities: (Core) Ambiguity/Uncertainty Management Attention to Detail Business Knowledge Communication Constructive Feedback Critical Thinking Cross-Group Collaboration Decision Making Dependability Diversity, Equity, and Inclusion Support Drives Results Facilitation Skills Health Care Industry Influencing Others Integrity Leadership Learning Agility Organizational Savvy Problem Solving Short- and Long-term Learning & Recall Strategic Thinking Team Building Teamwork Topic-Specific Communication Knowledge, Skills and Abilities: (Functional) Change Management Confidentiality Conflict Resolution Human Resources Systems Legal And Regulatory Requirements Microsoft Office Outcome Driven Innovation Stakeholder Management Training Minimum Qualifications: Minimum two (2) years of experience in a leadership role with or without direct reports. Minimum two (2) years of customer or member/patient service experience. Bachelors degree in a business, nursing, health care, or directly related field AND minimum three (3) years of experience in business operations, clinical health care, or a directly related field OR Minimum six (6) years of experience in business operations, clinical health care, or a directly related field. Preferred Qualifications: Basic Life Support (BLS) Certification. Two (2) years of project/program management and/or implementation-related experience.